I really love my job and I much more love helping people with the work I do. I also much more prefer talking to people directly than writing emails answering, but it is still part of what I do, when you are an expert at something you want to share and multiply this expertise. You can write it down in a book, or at corporations you write documentation, but people prefer contacting someone, because they have always something the docs don’t tell. So people do so by asking questions. A lot by mail. So in was spending my time explaining stuff but in the context the person who needs it. This took a lot of time and I could not share it with enough colleagues ( a couple of hundred contact me regularly ) and the more you know the more people come to ask. They of course do call or meet with me as well, but then they look for discussion or developing new ideas. So today I can talk and enjoy discussing with them, while my knowledge can continue to be spread, helping the once that just seek to understand to do their job. Since I implemented this loop I get so much good feedback, because when it needs to be fast they send a mail, knowing it will be answered fast. If it is important to interact, they call. The best from all of it. Best time ever :)

> Reading your description I pictured a comically tiny room with only one opening for incoming requests and another one for outgoing responses.

I pictured the normal work from home slack experience.

But I suppose your picture and mine might not have been so different.