"what if objects were actually designed for a bad user experience, instead of a good one? she recalled in a 2018 TED talk. That was my ‘eureka’ moment."
Or, she stumbled upon some article or the very Wikipedia page about it:
https://en.wikipedia.org/wiki/Chind%C5%8Dgu
Or you could believe what she said instead of implying that she's lying??
Or you could believe what she said instead of implying that she's lying??