>Wait what? How does he contact the website if he can't find contact info?
The same way you find the website, you google it. I have never had a problem getting a phone number of a business that doesn't have a website. Am I living in bizarro world? Why does a small business need a website just to provide a phone #?
How does Google know the phone number if it’s not on a website?
You are right that a small business does not need a website just to provide a phone number. But I think you are underestimating how many people truly do not want to make a phone call. Personally, if I see two businesses, one has no info but a phone number, and the other one has basic info even in their Google map profile, then I'm going with the one that doesn't make me pick up the phone.