"the spotify subreddit is actively removing discussion of the problem"
This sounds like terribly bad form, won't buy them any goodwill down the line.
More thing for Spotify is that their users are, more or less, locked in. That stickyness is what allows companies to try this dumb shit; management will hardly feel the impact of their bad choices - cause they are standing on many years of foundations.
It's like when Homer Simpson was carried up the mountain by Sherpas and thought he owned the achievement.
> This subreddit is mainly for sharing Spotify playlists. We're not a support community, and we encourage users to use official support channels for most issues.
Literally the first line of the sub description.