Come on now. I pull the slot machine every time I ask my coworker Digbert to work on a ticket.
Will Digbert be able to handle it or will he pretend to handle it? Or will he handle it in a way that it will break again in six weeks and will evolve into his full time job for a year?
If this is gambling, middle management has been gambling for too long.
You know there is a difference between a tool being unable to predictably accomplish its task, and asking employees to do work and them failing to do so. The accountability alone is leagues apart.