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ChrisMarshallNYyesterday at 8:52 PM2 repliesview on HN

> perhaps praying that the bug had magically disappeared on its own, with no effort from Apple.

I suspect that this is a common approach. It maybe even works, often enough, to make it standard practice.

For myself, I've stopped submitting bug reports.

It's not the being ignored, that bothers me; it's when they pay attention, they basically insist that I become an unpaid systems engineering QC person, and go through enormous effort to prove the bug exists.


Replies

thewebguydyesterday at 9:31 PM

> they basically insist that I become an unpaid systems engineering QC person

Microsoft support is guilty of this, especially for Azure & 365 issues.

Like sorry, but you aren't paying me to debug your software. Here's a report, and here's proof of me reproducing the problem & some logs. That's all I'm going to provide. It's your software, you debug it.

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cindyllmyesterday at 8:55 PM

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