> I know it's fiction

Or semi-fiction? The author is actually blind and tagged it nonfiction, but I suspect some embellishment.

> but in reality, Karen is likely just as annoyed by this as the author.

When I'm frustrated talking with an agent of a big organization, I try to remember they probably didn't set the policy. But I also expect them to express some empathy for how I'm negatively affected by that policy. The author/protagonist, accurately or not, felt the opposite from "Karen from compliance". In their shoes, I wouldn't feel much empathy for Karen in return.

> The spam should go to the person in charge

I also expect the agent to have a closer relationship with "the person in charge" than I do (none whatsoever). If I mention the policy is absurd, they could at least make some effort to pass that along to their manager.

Also, sending the information to the agent is necessary compliance, even if the volume is malicious.

> not the person who is forced to deal with this every day

Maybe they feeling a bit of the pain themselves might make them more likely to speak up. If this becomes a miserable job that no one will stay in, that might provoke a change.

You can usually tell these people apart though, they sound empathetic. The one in the story doesn't.

Most of these bureaucrats have more power than what they want to let us think, but that means taking the risk of being told off for having been kind.

fascinating. And who is that mythical person in charge

I tried to delete my account on GitHub. I could not. The gdpr compliance email address they provide happily accepts emails but my account is still there, after more than 3 months.

Why am I writing this here? To show you an example of being powerless to the system. The only things I can do is things you can call "petty", like wearing a "Microsoft employees deserve Gulag" t-shirt. Since I tried many other options and failed multiple times