An anecdote on third-party keyboard replacements.

I have an ASUS Zephyrus G15 (2021), GA503QM. I’ve been using it extremely heavily for five years. After about three years the left arrow key gradually stopped working. I adapted. Some keys have become a little less reliable, too, most notably E, and it’s nowhere near as crisp as it was when new. But it’s still a decent keyboard, which definitely wasn’t the case for two of my three previous laptops after even three years.

Anyway, a couple of weeks ago I tried getting a replacement keyboard on Amazon, not clearly identified as inauthentic (looks identical to the original; perhaps you should guess it, as a brand name is attached, WeFly in this case; but I know some of these things do claim to be genuine parts despite that). Worst new keyboard I have ever even heard of, barring those dumb roll-up keyboards. F2 a little sticky, have to press it straight. F and J requiring firm pressing to activate. Space not activating at the ends. And maybe worst of all, 2KRO (the original is NKRO!), with horrific ghosting. When you touch-type, you frequently have three keys active at once. Typing “you” would get a bonus F11 activation around half the time. “he ” a bonus N activation. Mashing the keyboard put the laptop to sleep, which doesn’t even make sense, and badly messed up key pressed state (though that’s possibly a software problem). Some combinations activated keys which don’t even exist, like Numpad 0.

With difficulty I was able to return it and get my money back. (I also got a refund on a counterfeit battery purchased at the same time—branded Wistar but unquestionably labelled as a genuine ASUS part, it was labelled in depth as 90Wh, but reported a design capacity of 74Wh and behaved so. Not sure if you can even find that information under Windows—maybe in Device Manager? So alas, for now I’m back on my original battery which is down to 51Wh capacity.) I wrote detailed one- and two-star reviews on Amazon, which were approved, and then deleted (one same day, one after a few days) for no apparent reason.

I’m trying to talk to ASUS to see if I can get a first-party replacement, but they don’t sell them independently at least, and can’t tell me a price, so I have to try talking to the local service centre. Hopefully it’ll be possible and not too expensive. Definitely not going to try third-party again for the keyboard, though maybe for the battery I’ll try one clearly marked as third-party.

Since reinstalling the original keyboard last week, a few days ago both Control keys stopped working, and the right tweeter (which gradually died a year or two ago) has started producing white noise when powered up. I should try reseating cables and such. It’s definitely fairly invasive surgery to replace the keyboard. The keyboard, incidentally, is fastened to the case by about 70 tiny screws (mine had 71 holes but only 69 screws). For now, I mapped Right Shift to Right Control, and have since been discovering that I used Right Shift more often than I realised!