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wildrhythmstoday at 1:19 AM14 repliesview on HN

"We've done tons of user testing on this, and it turns out it doesn't work. Touch surfaces don't want to be vertical. It gives great demo but after a short period of time, you start to fatigue and after an extended period of time, your arm wants to fall off. it doesn't work, it's ergonomically terrible."

-Steve Jobs, 2010

https://www.businessinsider.com/steve-jobs-touch-screen-mac-...


Replies

divbzerotoday at 4:13 AM

“Who wants a stylus? You have to get ’em and put ’em away, and you lose ’em. Yuck. Nobody wants a stylus. So let’s not use a stylus. We’re going to use the best pointing device in the world. We’re going to use a pointing device that we’re all born with—born with ten of them. We’re going to use our fingers.”

— Steve Jobs, 2007

(8 years before the introduction of the Apple Pencil)

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pjc50today at 9:49 AM

The original "gorilla arm" UX research is much older. However, Microsoft surface was something of a niche hit, and spawned a number of clones. PC laptops with touchscreens are quite prevalent even if they're not in the full-hinge form factor. They work a lot better if you can lay the screen flat or at a low angle in your lap.

Re: the stylus sub-thread, I've actually used cheap Android resistive+stylus phones and a Compaq Palm Pilot clone and .. yes, they were really bad compared to modern phone interfaces. The stylus has a niche market for artists, who need a high quality pressure sensitive version.

(edit: attempting to find the original citation for "gorilla arm" takes me to the Jargon File and the early 1980s. Along the way I found the delightful existence of a UX researcher with the name Sebastian Boring, though)

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mcvtoday at 10:05 AM

That's only an argument against using it as the primary interface. There have been many, many times for me where it was so much easier to reach for the screen and touch a button, than to reach for the mouse and maneuver the cursor over the button to click it.

It shouldn't be the only way to interact, but as an option, it's awesome.

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satvikpendemtoday at 3:38 AM

I wonder what people will say when Apple releases the touch screen MacBook later this year then.

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WillAdamstoday at 11:43 AM

I work for a company which has developed a special purpose drawing (well, entry-level CAD) app, and for a long while, it didn't have keyboard shortcuts, and that was probably because I mostly used it on my Toshiba Encore 2 Write 10/Samsung Galaxy Book 12/Samsung Galaxy Book 3 Pro 360, so would use it w/ touch and stylus, which was quick/natural enough that I never felt the need for keyboard shortcuts.

Such usages pretty much want a very flexible device though --- I'll often use mine fully flat on a lap desk and will rotate it in various ways depending on what I'm doing, and will then further mix in using my Kindle Scribe and Samsung Galaxy Note 10+ (which use the same stylus tech as the GB12/GB3Pro360).

Sometimes I'll add my MacBook into the mix by way of a Wacom One display, but I have a 1st gen unit, so no touch, so every so often I'll find myself dragging at it to scroll or tapping a control with my left hand to no effect.

I'd like to try Apple Sidecar on an iPad (which arguably is Apple's touch interface), but can't justify the expense, esp. for yet another stylus (I couldn't easily count how many I own, and carry a spare Lamy Wacom EMR in my sling bag), esp. a stylus which only works on one device.

Still waiting on Apple to make a replacement for the Newton --- the smallest size iPad which supports the Apple Pencil is close, but I need something daylight viewable, hence the Kindle Scribe (which I'm going to be replacing w/ the KS Colorsoft presently).

MaXtreeMtoday at 8:52 AM

I have never owned a touchscreen laptop and I agree with most of the criticism in comments here against it. But after just briefly using one from my father I have to say there is some thing in our brain that makes it kinda more satisfying, if that is the right word, to touch on things that appear on a screen. Even as a power user being used to just using keyboard most of the time, after 10 minutes with a touchscreen my mind prefers to touch on screen instead of touchpad.

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roboytoday at 2:44 AM

I had several PCs with touch screen and this absolutely true. Even intermittent use is not something I did, it’s just too inconvenient to ever become a habit, so the few times it’d be great, I don’t think about it being there because it’s not in my active list of affordances.

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amadeuspageltoday at 3:47 PM

The reason you want a touchscreen on a laptop isn't so that you can use it for "an extended period of time" but rather so that you can use it to do the few things that are painful with a touchpad, like drag and drop.

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trash_cattoday at 2:13 AM

Nobody forces you to use touchscreen exclusively?

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tambourine_mantoday at 11:02 AM

I know I don't want, nor do I want anyone else, touching my Mac screen. Steve Jobs quote notwithstanding. They are pretty good at getting dirty on their own.

ekinertactoday at 4:57 AM

I have used a couple of laptops with touchscreens, and the experience was awful, even with the latest technology. If Apple gave us an iPhone or iPad-quality touchscreen on MacBooks, I am 100% sure the experience would be perfect.

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neyatoday at 3:09 AM

Yeah, but this was also strategically in Apple's interest to sell the iPads with nerfed up iPad OS as a separate line up. I love Steve Jobs and all, but this did NOT age well. The millions of people using Surface and Surface Pro will absolutely disagree with this take.

ulfwtoday at 8:11 AM

Yea but now they're selling $400+ Magic Keyboards for iPads which then function exactly in this vertical way. No difference. I've typed this on one.

dudefelicianotoday at 1:38 PM

did steve jobs ever see an easel?