alt Hacker News> They said our docs were too big and for some reason their chunking process was failing.
Why would the size of your docs have any bearing on whether or not the chunking process works? That makes no sense. Unless of course they're operating on the document entirely in memory which seems not very bright unless you're very confident of the maximum size of document you're going to be dealing with.
(I implemented a RAG process from scratch a few weeks ago, having never done so before. For our use case it's actually not that hard. Not trivial, but not that hard. I realise there are now SaaS RAG solutions but we have almost no budget and, in any case, data residence is a huge concern for us, and to get control of that you generally have to go for the expensive Enterprise tier.)
I agree it makes no sense. The whole point of chunking is to handle large documents. If your chunking system fails because a document is too big, that seems like a pretty glaring omission. I just chalked it up to the tech being new and novel and therefore having more bugs/people not fully understanding how it worked/etc. It was a vendor and they never gave us more details.
Not all problems have to be solved. We just fell back to using older, more proven technology, started with the simplest implementation and iterated as needed, and the result was great.