The good is hidden: court systems are already overwhelmed. If the arbitration cases were added, then it’d take even longer to get a court date.
(Which isn’t to say I think the system as it is is good, just that there is a good)
Sounds like the solution is just hire more judges instead
Then fix the court system? Create more courts, hire more judges/clerks... I mean, I know it isn't "as simple" as that, but that's the proper solution instead of creating a half-legal half-favoritist system where a company can force you into arbitration where, more often than not, the arbitrator is paid by the company, and therefore rules in it's favor.