normalizing toxic as standard industry practice is sort of like condoning it, imo
That's a strange outlook. How often do you still get shocked that a politician lied? Do you cultivate the surprise effect by fear of feeling complicit if your reaction instead is "what else is new?"
It's like saying "Today's big companies follow lots of dark patterns such as forcing customers to call them to close their accounts, which became a standard practice in banks, SaaS and other businesses." It's an observation, nothing more than that.