alt Hacker NewsBillions in profit may unblock scaling customer support beyond scrappy startup minimums
However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
Replies
anjel • yesterday at 4:08 PM
Those are not matter-of-fact saving, but rather significant savings
> and the brand harm is inconsequential
That's the thing though. Google have destroyed their brand through these kinds of actions, over many years.