> ... my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.

When you pay for Google Workspace you are the client, not the customer and they do answer phone calls for support. The only two times my wife and I needed them for our SMEs, they picked up the phone and helped us resolve our issues. Super professional too. Haven't needed to give them a call in something like 8 years now.

Don't know about Pixel phone and Google One subscriptions but for SMEs Google Workspace is a godsend: it's incredibly cheap per employee and it's the way out of the Microsoft mediocrity. Everything only requires a browser, no matter the OS (wife works from Linux and now added a Mac Mini, for example): Windows can, at long last, get the middle finger in SMEs.

I'll forever be thankful to Google for allowing me to help many people get rid of Microsoft products, including Windows.