> if instead of LLMs, this were some other tool or service, reactions to these events would have been far more pragmatic, with less of a reticence to invest time on in-house solutions when dealing with flaky vendors

As an example, a long term goal at the employer I work for is exactly this: run LLMs locally. There's a big infrastructure backlog through, so it's waiting on those things, and hopefully we'll see good local models by then that can do what Claude Sonnet or GPT-5.3-Codex can do today.