It does feel very cultish, with a lot of hand-waving and very little that seems useful. No one has ever answered your question when I've asked it.
They point to Luhmann and his hundreds of academic papers. But I’ve asked two sociology professors about Luhmann and they had never heard of him.
I remember doing some research on this topic, and, when I looked for usage patterns for my type of job specifically, I realized that most people were just posting about their workflows learning about... taking notes.