alt Hacker NewsMost software is not designed by intelligent and thoughtful people anymore. It is designed by hastily promoted middle manager PM/Product type people who, as has been mentioned elsewhere, simply were not around when thoughtful human interface design was borderline mandatory for efficiency’s sake.
There is incompetence and there is also malevolence in the encouragement of dark patterns by the revenue side of the business.
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Also, in the 2010s a lot of old guard UX designers got circulated out in favor of designers who either had backgrounds in other mediums (e.g. print) or were generalists with little understanding of user interfaces or technical capabilities. This didn't help matters.
Software is now media, not tooling. Media tends to come with a lot of baked in perverse incentives.
>It is designed by hastily promoted middle manager PM/Product type people
As someone in the middle of arguing about API design and service boundaries in a complex system with a product manager right now, who has redesigned our full system's architecture and release roadmap himself, I wish it weren't true.
Cybernetic natural selection should take care of this over time, but the rate of random mutations in software systems is much higher than in biological systems. Would be interested in modeling the equilibrium dynamics of this
This is reductionist and myopic. I've personally been through building forms online and it's hell to try to find consensus on perhaps the most common forms used online.
Let's take a credit card form:
- Do I let the user copy and paste values in?
- Do I let them use IE6?
- Do I need to test for the user using an esotoric browser (Brave) with an esoteric password manager (KeePassXC)?
- Do I make it accessible for someone's OpenClaw bot to use it?
- Do I make it inaccessible to a nefarious actor who uses OpenClaw to use it?
I could go on...
Balancing accessibility and usability is hard.[0]
[0] Steve Yegge's platform rant - https://gist.github.com/chitchcock/1281611
Yep, there's some bad incentives and some rushed work, but calling it mostly incompetence or malice kind of ignores how much the underlying system has changed
> Most software is not designed by intelligent and thoughtful people anymore.
Eh nostalgia/survivorship bias. Not saying that you're wrong about the shift to shoving it out door for a PM, but "nerd who is adamant THEIR layout is the only one" wasn't exactly the heyday of software design either.
I'm still of the opinion most people should get more comfortable with layers and smaller keyboards, but I've also met the linux nerds who swear the world NEEDS insert.
It’s amazing how many blank stares I get when I, as mobile engineer, tell stakeholders that we shouldn’t just implement some random interface idea they thought up in the shower and we instead need design input!
“But why can’t you just do it?” Because I recognise the importance of consistent UX and an IA that can actually be followed.
Just like developers, (proper) designers solve problems, an we need to stop asking them for faster bikes.