Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.
'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".'
> pay more, get more
Users on $200 plan complaining, already at max level of subscription, I don't think a $200 subscription should make you feel like you are getting unfair advantage. Like restricting claude -p to API ... after I paid so much? Moderate use should not do that. I am not running it batch mode on a million inputs.