They can be held to account when they fail to deliver what they promise! But what is promised for delivery is what's in the Terms of Service (i.e. the agreement). Nothing more. If it's not in there, you can't hold them to account for it.
Yes, that's the problem.
It's too easy for companies to fail to provide their service as long as they never promise to provide their service.
Yes, that's the problem.
It's too easy for companies to fail to provide their service as long as they never promise to provide their service.