alt Hacker NewsAs both an attorney and SRE, I understand what an SLA is. And you can absolutely get an SLA when you buy cloud services from many vendors, including AWS. Some vendors provide it at all price points; others include it at higher service tiers, without complex negotiations needed at all. And, yes, if it’s not on the menu, you may need to negotiate one. But you can’t conclusively say “they don’t offer one” unless you’ve actually gone to the company and asked.
https://aws.amazon.com/legal/service-level-agreements/
https://trailhead.salesforce.com/content/learn/modules/slack...
https://support.atlassian.com/subscriptions-and-billing/docs...
Before you casually accuse someone of not knowing what they’re talking about, first make sure you’re on firm ground yourself.
It seems like you could save a lot of time and confusion by talking about the SLA that you pay for from Anthropic instead of establishing your bona fides by posting links to various unrelated companies’ SLA pages.
Like how was your experience negotiating your SLA with Anthropic? What ballpark are you paying for the SLA with Anthropic that you have in place? How many 9s does your Anthropic SLA cover? Obviously you haven’t posted a half dozen times in this thread about how Anthropic by nature of existing offers SLAs without any knowledge of that, so some simple stuff about your SLA with Anthropic would be helpful.