alt Hacker NewsI'll make a very simple example.
The service at mcdonald's is providing food for money.
When their ice cream machine is broken, they fail to provide part of their service.
I'm not saying anything about "making" them do anything. I'm just calling out their failure and saying it's a bad thing.
You didn't merely call out their failure. You said it was "too easy," implying something more, like they owe you something. It's a pretty entitled point of view.