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otterleylast Monday at 4:30 AM1 replyview on HN

Not everything a business might be willing to do is listed on their public website.


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jrflowerslast Monday at 4:39 AM

That’s a good point. Having an SLA page is an indicator that a business offers SLAs, not having an SLA page is also an indicator that they offer SLAs, just secretly. If you think about it all of the people constantly complaining about uptime and saying stuff like “I would pay money for an SLA from Anthropic if I could” probably means that they are killing it with all those secret SLAs.

I mean obviously they have to offer them, because they exist, as otherwise you’d have to believe something crazy like “they don’t currently offer them” for reasons “that they haven’t disclosed”

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