They appear to take issues seriously mostly when they become posts on hacker news and when articles are published online by major news sites. Customer support is mostly a bot. I don't even know how to reach some actual humans to get support.

I'm sorry if you and others are offended. They've had these issues for several weeks now. I haven't seen any real improvements during this time. I see more features and more bugs.

There have been several releases made over the last few days without any changelogs. The quotas are still as opaque as they've been. This company has some extremely shady business practices.