alt Hacker News+1 A huge amount of software - probably most - is not actually generating value and in many cases is actually reducing value.
I've seen teams build and re-build the same infrastructure over and over.
I saw a request that could have been met with a few SQL queries and a dashboard got turned into a huge endeavor that implements parts of an ETL, Configuration Management, CI/CD, and Ticketing system and is now in the critical path of all requests all because people didn't ask the right questions and the incentive in a large organization is to build a mini-empire to reign over.
That said, smart infrastructure investment absolutely can be a competitive advantage. Google's infrastructure is, IMO, a competitive advantage. The amount of vertical integration and scale is unparalleled.
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Incentive of undemocratic groups is to build mini-empires yes, but if the business decisions were led by workers instead of a group of tyrants it'll most likely be a better decision. If we want lived examples of this, look at recorded history.
One of the most confusing moments in my early career was when someone spent two whole quarters building a custom tool that did something a mature and well respected open source project did for us. There was no advantage to his tool and he would admit it when cornered by the question.
We all thought he would get reprimanded for wasting so much time, but by the time management figured out was happening they decided they needed to sell it as a very important idea rather than admit they just spent $100,000 of engineering time on something nobody needed. So it turned into something to celebrate and we were supposed to find ways to use it.
That company went down in flames about a year later. That’s how I learned one way to spot broken organizations and get out early rather than going down with the ship.