I suggest you watch the original iPhone video launch - Steve compares the iPhone with the existing smartphones of the time.
You’re taking for granted that we know how things panned out in hindsight. A complete touch screen phone with no fixed buttons at that time seemed nuts.
That's exactly my point. It seemed like a new futuristic product category, first of it's kind.
I watched it live and I bought one right when they came available. To me it delivered a user experience unlike anything else that existed.
And yes I had used some palm pilots and blackberries as well.