> I’m not sure I’d go quite as far as GP, but they did caveat that we often choose not to write software with few bugs. And empirically, that’s pretty true.
Blame PMs for this. Delivering by some arbitrary date on a calendar means that something is getting shipped regardless of quality. Make it functional for 80% of use, then we'll fix the remaining bits in releases. However, that doesn't happen as the team is assigned new task because new tasks/features is what brings in new users, not fixing existing problems.
I don’t disagree but is the alternative unbounded dev where you write code until it’s perfect? That doesn’t sound like a better business outcome. The trade off can’t be “take as long as you want”