alt Hacker NewsAlthough I absolutely understand the frustration expressed by the author, I find the notion that SaaS companies are somehow 'evil' because they optimize for the 80/20 rule a bit arrogant. Anyone working in SaaS - or really in any business- understands that you need to prioritize. In the end, your obligation as a company, regardless of your product, is to generate profits. And that's absolutely OK.
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>In the end, your obligation as a company, regardless of your product, is to generate profits.
Moloch demands babies be scarified to generate maximum profits!
For one, this is a very US concentric way of thinking. Secondly, if a human person thought like this we'd consider them to be an anti-social psychopath, which directly conflicts with the more recent SCOTUS ruling that companies are humans too.
So, yes, we have legally mandated companies be evil. It's been working out well for us in the US as prices skyrocket and any competition is bought up or abused with patents/IP.
> In the end, your obligation as a company, regardless of your product, is to generate profits.
No denying that. SaaS started with a user problem at the center of it and as they scaled, forgot about an individual user. This only presents the user frustration and a possible solution to it.
The right answer is just to have a well documented publicly available API for your customers and eat your own dogfood.