alt Hacker NewsYeah, but there's a risk that people won't come back because it's exhausting.
I ordered from the wrong location once, and it's fine, they don't work the order until you arrive, and they refund it at the end of the day, but they lost a sale because I was so frustrated that I just drove home without picking up food like I was expecting to.
And the way prices are now, you need to order in the app if you want a chance at value, so if I don't have time to poke at the app, I won't go.
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Dylan16807 • today at 4:24 AM
Wait, seriously? They make you show up before they start and the orders can't travel between locations?
I've only used the app a couple times so I only knew the first half of that.
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Interesting.
As far as I can tell, they're at least supposed to use location services to start the order when you're nearby. When the store isn't super busy my order is typically ready when I arrive, and I've ordered 10-15 minutes before arrival a few times and my orders weren't cold.
Maybe this is what they're supposed to do, but the system and/or employees don't do it reliably.
Or perhaps it's because I typically do counter pick-up, and almost always have a small (1-3 item) order.
It makes sense that they wouldn't prep your order if you're just going to be waiting in a long drive thru line anyway, though this could obviously lead to further delays because they don't reliably have larger orders finished in the time it takes to get from the speaker to the pick up window.