alt Hacker NewsIt’s pure efficiency. I always customize my orders and it’s too many taps on a usually laggy system. I’m also usually ordering for 3, all customized. I can tell a cashier the entire order in less than 20s. And somehow their UI allows them to enter it just as quickly. It’s not a muscle memory thing either, it’s literally the interface and hardware they use runs fast and is perhaps designed with efficiency. The kiosk app is designed for dummies and takes forever to use. I’ve tried it at several places and it’s always my take away. When I use it I literally watch 5+ people place human cashier orders before I can place my order.
I’m not against talking to people for transactions. I’m against being forced to use inefficient machines.
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The cash register doesn't try quite as hard to upsell you as the kiosk.
But yes, the cash register should be able to support the data entry skills of teenagers growing up with TikTok.
One rule I had with my kids at McDonalds: you take it like they make it. No customizations; they will just fuck it up anyway. If you don't like pickles take them off yourself.