I like Ollama Cloud service (I'm paid pro user), because it let me test several open source LLMs very fast - I dont need to download anything locally, just change the model name in the API. If I like the model then I can download it and run locally with sensitive data. I also like their CLI, because it is simple to use.

The fact that they are trying to make money is normal - they are a company. They need to pay the bills.

I agree that they should improve communication, but I assume it is still small company with a lot of different requests, and some things might be overlooked.

Overall I like the software and services they provide.