alt Hacker News> There is also no pride.
Is the pride not in solving the users' problems?
> nobody talks about it, treats it with interest, or pays above market rate to work on it.
Definitely needs a citation for this one. For so many products the user isn't paying for standout design. They're paying for insight, leverage, velocity, convenience, whatever. The market definitely supports this by paying above market salaries.
Good design can be a useful differentiator but it isn't the only way for a tool or product to "spark joy" and often _fancy_ design (not good design) is used as a crutch for a subpar product.
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the "solving users' problems" framing works for most products but gets complicated for developer tools, where the design is the interaction model. a CLI that gives you typed errors and predictable verbs is design. a confusing API surface that makes you guess is also design, just bad design. the pride question becomes: did you respect the user's mental model?
> They're paying for insight, leverage, velocity, convenience, whatever.
Correct, they are paying for work done by people in other roles, who's title isn't UI or UX designer. It's on the backend person for velocity, it's for business development for leverage, it's on data scientists for insight, it's on logistics for convenience. Those people will be paid for solving those problems, not for tweaking CSS. My team, who falls into this category of more invisible work, has not hired UI or UX person at all. Which by mathematically speaking by default, is simply below the average rate for that work. Meanwhile Apple will pay easily mid six figures for someone in a more flashy role.
To prove the above person’s point, sap and salesforce have some of the most notoriously bad ux in the market and yes they make bank.
Design is much harder for power user tools compared to consumer. There is far more complexity and the expectation often is users must be trained to even use the tool.
Design only goes so far.
Much of the sadness of the current tech industry comes about because the user's problems were solved in the 90s but now we need to make up new ones to justify the fat salaries, headcount increases, and stock price.