alt Hacker News> sap and salesforce have some of the most notoriously bad ux in the market and yes they make bank.
Why ? Since its so notoriously bad why have there been no attempts to improve it ?
Replies
rustystump • today at 6:43 AM
There have been but the strength isnt in the ux. Both are effectively enterprise ruby on rails where you can customize and integrate with anything. That is also why they are sticky. They become part of core business pipelines. It is hilarious because the performance is terrible too.
Because the people making purchasing decisions for SAP and Salesforce are not people who spend any substantial share of their time using it directly or care about the UX.