alt Hacker News75% report positive ROI (and the VPs are much more "optimistic" than the middle managers who are closer to the work) - but how much ROI? 1%? The fact that they don't quote a figure at all is pretty telling. And that's the ROI of the people buying the AI services, which are often heavily subsidized. If it costs a billion dollars to give a mid-sized company a 1% ROI, that doesn't sound sustainable.
I would love to see another report that isn't a year old with actual ROI figures...
It’s not easy to quantify because you’re basically substituting or augmenting labor. How do you quantify an ROI on employees? You can look at profit of a project they’re hired to execute. But with AI, it’s mixed with the employees, so how do you distinguish the ROI of the two? With time, we might be able to make comparisons, but outside of very specific scenarios it’s difficult to quantify.