This is exactly like a lot of customer service, or technical support.

It seems that they are loath to tell anyone “no”, or that something can’t be done, or that an app doesn’t have a feature or can’t be used in a certain way. Especially when a feature has been removed for security reasons.

In fact, it gets so crazy that I simply cannot get a straight answer out of somebody and if I persist in my line of questioning and they become evasive or vague or I just can’t get a straight answer for long enough, ultimately, I suspect that the answer is “no”, and that they're simply not allowed to tell me, and they're paid and trained specifically to avoid uttering the “n-word”.

In my first job, as a network operator, my supervisor admonished me, and said “we must never tell a customer that we don't know something”. He said that we should tell the customer that “I will go ahead and find out for you, and get back to you on that”.

And that is kind of the kind of slippery non-answer I often received in my most recent job, that some manager or supervisor would “look into something” for me and “get back to me”. But the ‘getting back to me’ part never happened, and I began to suspect that it was a platitude meant to satisfy me enough that I would shut up for a while, and stop pressing the issue.