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daveguyyesterday at 3:07 PM0 repliesview on HN

And DigitalOcean customer support is non-existent. I had a mail server down and they cut service instead of trying to contact me in any other way. But worse, when they do that, they immediately destroy your data without any possibility to restore. Or at least that's what they told me with their bog standard, garbage support replies. I was a customer for nearly a decade. After it happened, I realized that never would have happened on GCP, AWS, etc. Because they take billing seriously with multiple contact info, a recovery period, etc. All the things a company would be expected to do to maintain good relationships with customers during a billing issue that lasts a few weeks. That was a couple of years ago, so maybe they fixed some stuff. But the complete lack of support and unprofessional B2B practices was an eye opener.

DigitalOcean just absolutely is just not an enterprise solution. Don't trust it with your data.

Oh, and did I mention I had been paying the upcharge for backups the entire time?