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Ken_At_EMyesterday at 7:13 PM3 repliesview on HN

Yeah, well be careful of Hetzner, I used to love them but I just migrated away. They just shut all all of our VMs over a $36 billing dispute. (~30 VMs we were using for our CI/CD pipeline) We provided them evidence with records of the payment in totality from our bank, they refused to look at it / discuss the dispute, even when we were communicating urgently and just ultimately shut off all our access. We're on Scaleway now.


Replies

jcrbenyesterday at 7:40 PM

Their customer service is surprisingly hostile. I still use them tho since I'm using them for low stakes stuff

chris_engelyesterday at 7:17 PM

Hm. Hetzners billing stuff is highly automated - but they usually give you about a month to pay your bill if the credit card payment failed for some reason.

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ljmyesterday at 7:22 PM

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