alt Hacker News> incident response provider
So they use third-party for incident management? They are de-risking by spending more, which is a loose-loose for the customers.
> incident response provider
So they use third-party for incident management? They are de-risking by spending more, which is a loose-loose for the customers.
It's very typical to have a retainer / insurance to bring in "emergency" incident responders beyond your existing team. Not saying that's the case here but it wouldn't be surprising.