alt Hacker News> I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (of which the support ticket contact form bugged out multiple times).
Absolutely insane that this is legal. The only reason to do this is to trick and abuse customers. It would be trivially easy to legislate away if our government cared to.
Atlassian seems like a typical entrenched big company, albeit an extreme example. They make money by selling to the bosses of their users and being the default name brand for many cases. Once a company gets to a certain size and doesn't directly compete much on quality internal corruption and incompetence can run rampant.
Replies
At least for consumer products you can just issue a chargeback if the company does shitty things that prevent you from canceling. I've done that many times. And you can probably file a complaint with the FTC. I've never done that though.
I'm not sure how enterprise works though.
>> internal corruption and incompetence can run rampant
This affliction happens to almost every company, eventually. Nobody seems to have solved this.
I generally agree with this comment, but what option does a decision maker have here? (apart from similar products that probably will end up doing the same things anyway). Are there equivalent scale/functionality products that can truly serve as an option?
It's explicitly not legal in California and some other places.
It was attempted:
https://www.ftc.gov/news-events/news/press-releases/2024/10/...
https://www.reuters.com/business/media-telecom/ftc-hits-paus...
https://www.washingtonpost.com/business/2025/07/09/ftc-us-co...