It really isn't. We get coding work actually done today on Opus 4.5. That's not SOTA any more, and anything proximate to that level, even quite loosely, is genuinely useful.

> "can I get my coding work actually done today" vs. "this can do customer support chat"

I think you need to define "can get coding work done" for this to make sense. Ive been using GPT-3 back-then for basic scripts, does that count ? Or only Claude-Code ?

I also think this is a false dichotomy, if you look at the Project Vend project or Vending-Bench, customer support etc. is at no means trivial. (Old but great story https://www.businessinsider.com/car-dealership-chevrolet-cha...)