alt Hacker News> removing people and organizational slack
You are spot on w.r.t every assertion you've made. When bean-counters took over the ecosystem they optimised immediate profitability over everything else. Which in turn means, in their mind, every part of the system needs to be firing at 100% all the time. There's no room for experimentation, repair, or anything else.
I've commented about lack of slack on several times here on HN because when I notice a broken system now a days, 90% of it is due to lack of slack in the system to absorb short term shocks.
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> Which in turn means, in their mind, every part of the system needs to be firing at 100% all the time
Not just that, you have to be always doing less for more gains. Real work is bad work. Shrinkflation good. I don't know what it is if it wasn't a pure scammer mindset.
I haven't read this book but I see it often mentionedin contexts like this. it was written in 2001 and I think its synopsis still stands.
Slack by Tom Demarco (2001)
I’ll note at the end of the last century I worked at IBM research which had a budget of 6 Billion dollars. Management was trying very hard to get better return on that investment. Even today IBM though often ridiculed in the tech space (sometimes they do deserve it) spends a lot on R&D.
> When bean-counters took over the ecosystem [...] in their mind, every part of the system needs to be firing at 100% all the time.
This is only fair, because they themselves are firing at 100% all the time IYKWIM ;)
They also took out all the quality, though in pure business terms one can argue that's a kind of "slack" by itself.
The beancounters have cut all the corners on physical products that they could find. Now even design and manufacturing is outsourced to the lowest bidder, a bunch of monkeys paid peanuts to do a job they're woefully unqualified for.
And the end result is just a market for lemons. Nobody trusts products to be good anymore, so they just buy the cheapest garbage.
Which, inevitably, is the stuff sold directly by Chinese manufacturers. And so the beancounters are hoisted by their own petard.
We've seen it happen to small electronics and general goods.
We're seeing it happen right now to cars. Manufacturers clinging on to combustion engines and cutting corners. Why spend twice the money on a western brand when their quality is rapidly declining to meet BYD models half the price.
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And we're seeing it happen to software. It was already kind of happening before AI; So much of software was enshittifying rapidly. But AI is just taking a sledgehammer to quality. (Setting aside whether this is an AI problem or a "beancounters push everyone into vibecoding" problem)
E.g. Desktop Linux has always been kind of a joke. It hasn't gotten better, the problems are all still there. Windows is just going down in flames. People are jumping ship now.
SaaS is quickly going that way as well. If it's all garbage, why pay for it. Either stop using it or just slop something together yourself.
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And in the background of this something ominous: Companies can't just pivot back to higher quality after they've destroyed all their inhouse knowledge. So much manufacturing knowledge is just gone, starting a new manufacturing firm in the west is a staffing nightmare. Same story with cars, China has the EV knowledge. And software's going the same way. These beancounters are all chomping at the bit to fire all their devs and replace them with teenagers in the developing world spitting out prompts. They can't move back upmarket after that's done.
Even when the knowledge still lives, when the people with the skills requires have simply moved to other industries and jobs, who's going to come back? Why leave your established job for the former field, when all it takes is the management or executive in charge being replaced by another dipshit beancounter for everyone to be laid off again.
I think the bean counters get a bad rap for this a bit unfairly. The past century has seen more progress in knowledge and technology than the rest of human history combined. The world and business environment are changing too rapidly to make longtermist thinking practical.
Few care if you have a lifetime warranty and excellent service or replacement parts if the majority will upgrade in a few years! Mature technologies increasingly become cheaply available as services, eg. laundry, food, transportation. That further reduces demand on production, as many can get by with the bare minimum and don't need the highest quality, longest lasting appliances. Software is even more ephemeral and specialized.
Developing education and training pipelines is wasting money if the skills you need are constantly changing! There is plenty of "slack" in the workforce so this works just fine in most cases - somebody will learn what they need to get paid. There are very few fields where qualified worker shortages are a real problem.
R&D can be outsourced or bought and subsidized by the government in universities, so why do everything yourself? Open source software has even further muddied the waters. Applications have only a limited lifetime before being replicated and becoming free products (this has only been intensified by the introduction of AI), so companies develop services instead.
Technology and knowledge deepening and rapidly becoming more specialized makes the monolithic corporation much less practical, so companies also need to specialize in order to effectively compete. Going too far in the name of efficiency can destroy core competencies, but moving away from the old model was necessary and rational.