alt Hacker News> The problem is a management pattern .... Short-term cost cutting
Absolutely agree with this. Most MBAs are taught to optimize and reduce the slack.
It works fine with machinery and materials, but not with humans.
When machinery is optimized and run thin, when one of them breaks, you can get exact same in couple days (you usually prepare for it earlier), but with humans, they train their brain and next person is different from the first person.
Humans also break in different ways:
* They stop caring - you wouldn't notice it immediately, they will close tickets, but give bare minimum thought
* Communal brain will not be trained when there is not enough room for experiments and learning - which reduces the innovation eventually
This is exactly the reason it is difficult for US companies to compete with Chinese companies in manufacturing, because their communal brain have already trained and produced very good talent.
Next is the knowledge, more you outsource, more you lose it
Perhaps US companies should invest more in their employees then? Advancement, promotions beyond %1-3% COLAs, career paths, etc would go along way to keep employees interested in seeing their employers succeed instead of jumping ship every couple of years. The would require some effort from the C-suite however and since they jump ship every few years as well, I don't see that changing anytime soon.