Maybe they researched customers’ backgrounds and only screwed the ones they thought wouldn’t lawyer up
This doesn't require research. Just reject by default and concede if a lawyer shows up. It doesn't cost any money to have a default denial policy and saves millions.
They broadly decline it for BS reasons betting that most people don't know it's illegal and/or won't try to force them to follow the law.
This doesn't require research. Just reject by default and concede if a lawyer shows up. It doesn't cost any money to have a default denial policy and saves millions.