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miki123211today at 9:10 AM0 repliesview on HN

This is like saying that movie theaters make money on popcorn, so they should just start selling popcorn and exit the movie business entirely. The reason those loyalty programs work is because of the flights.

For a much deeper dive on this, see https://www.complexsystemspodcast.com/episodes/gary-leff-fre...

(there's a well-formatted text transcript)