alt Hacker NewsAnother reason why I often skip them is that for "tech" products, the tours almost never cover how I want to use the product. Instead, they tell me how the vendor wants me to use the product.
Browsers are especially notorious for this. When I get a tour for a new feature, it's almost always just some new, tacked-on junk to disable. "Check out our bundled VPN", "Use Copilot to shop for socks", "You now have more privacy choices" (meaning we opted you into some invasive data-collection feature). I just want to browse the internet.
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Microsoft is terrible for this in general. Every windows setup involves microsoft accounts and asking you to setup multiple rubbish SaaS like onedrive.
Well, exactly. How are the KPIs on the new feature they shipped going to meet target unless they add a user nudge toward desirable behavior?
Yep. And ironically, the most complex software I use - IntelliJ and davinci resolve - don’t have any onboarding at all. They’re great! The makers of resolve have some excellent video tutorials on their website and a manual that is many hundreds of pages long. But it’s up to you to search that stuff out.