> So helping them with what they want could mean that you've just tipped the scale enough for hundreds or thousands of people to become new customers.

Sure, if the request is reasonable and sensical. I entertain those and even help them formulate the request better if needed. That’s true of both commercial and open-source.

But I’m more talking about the users who demand features. Those who say the tool needs to have whatever idea they just thought of 2 minutes ago, despite no one else ever having asked for it and it not really making sense. Those users who only think of themselves and suggest features which require fundamental changes which would modify the behaviour for everyone, or the feature is in itself contradictory and there’s no way it could work.