> The cost of producing a document has fallen to nearly zero; the cost of reading one has not, and is in fact rising, because the reader must now sift the synthetic context for whatever the document was originally about. Each individual decision to elongate seems rational, and each is independently rewarded — readers are more confident in longer AI-generated explanations whether or not the explanations are correct [5]. The collective effect is that the signal in any given workplace is harder to find than it was before any of this began. The checkpoints have been hidden, drowned in their own paperwork, even when the people drowning them were genuinely trying to “be brief”

I just finished working with a client that is producing documents as described in this quote. The first time I recognized it was when someone sent me a 13-page doc about a process and vendor when I needed a paragraph at most. In an instant, my trust in that person dropped to almost zero. It was hard to move past a blatant asymmetry in how we perceived each other’s time and desire to think and then write concise words.