I love stories like this. I loved watching House MD and I always fantasized about writing a script for a drama series about a software company (with a zany, but attractive, cast of characters) that debugged a different problem every week.
I even started collecting true stories of software bugs, like the time a county court system decided to send out 10x the number of jury summons and caused a major traffic jam.
That sounds amazing. Off-by-one disasters, time conversion problems, imperial instead of metric messups. Halt and Catch Fire & Mr Robot were great. We need more like that, and less like CSI:Cyber.