alt Hacker NewsLet's take a SW business like a ticketing system.
Do you think 100 enterprises with 1 bln of tokens are going to make a better product than specialized vendor with 100bln of tokens?
For sure SW vendors and SAAS like "logo creator" are already dead, but unless the next generation of LLMs aren't going to have an embedded ticketing system the ticketing system vendor will be fine(maybe less headcount, but not sure).
> Do you think 100 enterprises with 1 bln of tokens are going to make a better product than specialized vendor with 100bln of tokens?
I'm not sure if this is sound reasoning, because "better product" is very context-dependent.
My currently employer has migrated away from RT to OTRS as ticket system, and now moving to servicenow.
The RT instance was heavily patched/customized.
The OTRS instance was heavily patched/customized.
We try not to customize servicenow quite as much, but the less we customize it, the more we have to change the workflows in our company. And humans are slow to adapt.
With this experience in mind, the question is more: do we want to spend lots of money on a vendor-supplied ticket system, and then spend lots more LLM tokens to customize it, or do we LLM-build it from the ground-up?
If we started a new ticket system migration project today, maybe the best answer would be to start with an easily-customizable Open Source ticket system, and then throw LLM-power at customizing it.