alt Hacker NewsRecently helped a small business set up a Google Workspace account and we hit a wall during registration.
Told the owners that if Google is already being difficult during signup, imagine being locked out later with client work on the line. Pulled up a few horror stories about Google lockouts to drive the point home. They ended up with another workspace solution.
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This is why I have I have started planning to transition away from Gmail for all domains I manage. Gmail doesn't actually get any better as a product - just more annoying as they try to upsell me on crap I don't want or need. It gets a bit more shitty every year.
The sheer size of Gmail means I have zero chance for support even though I pay for a service. The risk is too great to be acceptable.
> and we hit a wall during registration.
What does this mean? The scanning a QR code and sending a text message from this article, or something else?
I've been reasonably happy with it since 2013 now.
This last year however, I've started to hear complaints from staff of annoying popups about AI stuff people don't want to use
What do they use instead? Grass tends to be greener on the other side. Though it wouldn't surprise me if Microsoft offered better support despite having a worse product.
This is useful. What were the horror stories?
Which workspace solution did the client settle on?
Yeah, I can't even register a new Gmail/workspace account at this point. "This phone number has been used too many times."
Everyone hates on Microsoft, but their platform is 50x better than Google. Personally nowadays I would be looking at Proton if I was going to setup a workspace for my company.
When trying to upgrade from the Business Standard to Business Plus plan, Google will reduce your workspace storage from 2TB/user to 0 bytes for up to 24 hours while it upgrades you.
These are actual quotes from support:
> Upon checking, I see that the storage is showing as 0 bytes, because of the upgrade that has been done from business standard to business plus. Not to worry as this is very normal.
> I understand your concern and how important it is for the storage to be updated due to the business requirements. > > To give you full transparency into what is happening: when a Workspace subscription is upgraded, our backend systems must first detach your previous Business Standard storage allocation before provisioning the new Business Plus limits. During this transition window, the quota temporarily defaults to zero.
> Now please turn ON user storage limit nor shared drive storage limit. Once you turn ON, please wait for 5 minutes and then please turn it OFF.
^ That last attempt to try to force storage quotas to reset faster didn't work, btw. Still took hours.