I opened the article thinking that it's about the on-call scenario (paging). Something like, I got paged in the middle of the night and let the remediation/mitigation to the agent...

Which makes a lot of sense. Especially non-Tier-1 services.

  Note: Having previously worked at Amazon, certain shifts can be really busy. Busy as in 30-40 pages/incidents over the course of the shift. I sometimes wake up to a "ghost" page, although I left my position earlier this year...